The Vendor Program. Helping your App reach Betfair customers

1. Gambling, advertising and marketing standards

 Gambling Commission Remote gambling and Software Technical Standards requirements

Please review the following requirements and ensure that your software complies. Note that not all of the requirements below may be applicable to you but these should be noted for any future developments.

This section summarizes the key points and principles of the requirements – please refer to the Gambling Commission website here for further information.

1. Requirements:

    

   1. 1 Provide customers with easily accessible information about their current balances (RTS 1)
      

      Where customers hold a credit or debit balance, the pages or screens used for gambling must be designed to display the customer’s current account or product balance, or where this is not practical to display a link to a page or screen that shows the balance, whenever that customer is logged in. Balances are to be presented either in the currency of the customer’s account or the currency of the gambling product (eg dollars, euros or pounds sterling).
      

   2. 2 Enable the customer to understand the value and content of their transactions   (RTS 2)
      

      The remote gambling system must be designed to make available clear information about the amount of money being gambled by the customer.

      It is preferable for the amount being gambled to be displayed in the currency of the customer’s account.

      The gambling system must be designed to display sufficient relevant information about the customer’s gamble so that the content of the gamble is clear. This information must be made available before the customer commits to the gamble.

      Where the customer is able to choose, through the use of a third party user-interface, to override the display of (selections, bet type, accepted odds, for example current odds, starting price, first show etc), this must not be the default option. That is, the customer must make an active choice not to have the information available or to install a user-interface that does not contain the information. The remote gambling system should continue to make available or send the information to the customer; it should not assume that the information is not required.
      

   3. 3 Provide customers with facilities to assist them to keep track of the time they spend gambling (RTS 13)
      

      Where the gambling system uses full screen client applications that obscure the clock on the customer’s device the client application itself must display the time of day or the elapsed time since the application was started, wherever practicable.

   4. 4 Ensure that products are designed responsibly and to minimise the likelihood that they exploit or encourage problem gambling behaviour (RTS 14)
      

      Gambling products must not actively encourage customers to chase their losses, increase their stake or increase the amount they have decided to gamble, or continue to gamble after they have indicated that they wish to stop.
      
      

   Advertising and Marketing in the UK
   
   

   Additionally, as part of the requirements we have included some basic guidelines for advertising and marketing in the UK Please review these guidelines to ensure that any advertising of your products is compliant; though you should note that this is merely Betfair’s interpretation of advertising rules as they apply in the UK.